Know how your team gets help
An IT support arrangement should make it clear which systems are covered and how users raise requests. Codewave helps define maintenance and support requirements around the technology your team relies on.
Agree the coverage
Identify equipment, applications and locations in scope. Discuss routine maintenance, monitoring, user assistance and coordination with other providers.
Set expectations in writing
Service hours, response targets, escalation routes and exclusions are agreed for each support plan. Define reporting and review points, along with responsibilities for scheduled work. No service commitment applies until it is included in the agreed scope.
Discuss your support needs
Share your user count, system inventory and current challenges. Include preferred coverage hours and critical operations when requesting a quotation.