Give every call a clear path
Plan a call centre around the enquiries your team handles and the service you want customers to receive. Codewave helps define queues, agent groups, call distribution and escalation workflows.
Support agents and supervisors
Discuss interactive voice response, operating hours, supervisor visibility and reporting. CRM integration and call recording can be included where required, with access, consent and retention requirements agreed in advance.
Match the platform to your operation
Review agent numbers, expected call volumes, locations and connectivity. Define licences, carrier dependencies, training, acceptance checks and ongoing support in your quotation.
Start with your customer journey
Share your current call flow, team structure and the issues you want to improve. The agreed scope sets out the features, integrations and responsibilities for your operation.